Customer FAQ

We dispatch all goods within 24 hours. These services normally deliver on the next working day although occasionally they can take longer. Orders must be placed by 2.00pm to guarantee dispatch same day.

1. Can I have my order delivered to a different address?

Yes, you can choose a different delivery address during check out.

2. Will I get a VAT invoice?

Yes, VAT invoices will be sent as a PDF file via email.

3. How long will it take to receive my order?

We offer the same day dispatch if ordered before 2pm. Usual delivery times are 1 - 3 days.

4. How do I return a part?

Please contact us via telephone or email, we will then arrange a collection via courier.

5. How long will it take for me to receive my refund?

After we have received your part and it has been checked, we will refund your money via the method you paid with. You should receive payment within 5 working days.

6. How long do I have to return a part? 

All parts must be returned within 14 days.